An article from the Harvard Business Review outlining a framework to ensure a successful digital investment. It once again stresses the fact that business objectives and benefits ought to be shaping the role of technology, not the other way around.
…you work backwards, …from the agreed investment objectives and the expected benefits, and map the required changes to structures, processes, work practices, and how staff would need to work through to the new technology necessary to enable and sustain those changes. To ensure the digital transformation initiative has momentum, the investment objectives should be closely aligned to critical business drivers.
Read this article in its entirety at A Tool to Map Your Next Digital Initiative